Mono. When a claim is filed with UPS, they will call you to make an appointment to come inspect the box, the contents, and the packaging. It's is NOT easy to get UPS to approve a claim unless it was packaged according to their guidelines and you need a law degee to ensure 100% complete compliance. That is the extent of your contact and relationship with UPS as a buyer. YOU cooperate to get the seller a claims approval. UPS will not communicate with you except to process the claim and they state very clearly after getting the info they want, that you need to communicate with the seller.
They won't tell you the claims result, nor tell you how much the claim was for. Their client is the seller, not you. You are merely there to facilitate the claim.
As for seller's giving you a partial refund, UPS doesn't care about any of that.
BTW, exactly because claims only protects the seller, ebay removed the insurance option. If seller is concerned with loss/theft/damge, then it's on the seller 100%. Pack well, and Insure. Not buyer's problem. Buyer pays and should get the item, damage free. Ebay's policy. Didn't like the policy at first, but as a frequent buyer, I can see how it goes both ways. Bad sellers have really shrunk since.
They won't tell you the claims result, nor tell you how much the claim was for. Their client is the seller, not you. You are merely there to facilitate the claim.
As for seller's giving you a partial refund, UPS doesn't care about any of that.
BTW, exactly because claims only protects the seller, ebay removed the insurance option. If seller is concerned with loss/theft/damge, then it's on the seller 100%. Pack well, and Insure. Not buyer's problem. Buyer pays and should get the item, damage free. Ebay's policy. Didn't like the policy at first, but as a frequent buyer, I can see how it goes both ways. Bad sellers have really shrunk since.